Dedicated NetSuite Support, Without the Worry
Every tier comes with a monthly bucket of NetSuite Administration hours, and the higher tiers unlock discounted development. And yes… unused hours roll over!
| Talk to Sales | Tier 1 | Tier 2 | Tier 3 | Tier 4 |
|---|---|---|---|---|
| Basic Administration and Support | Basic Development and Customization | Advanced Functional Support and Integration | Integrated Management and Optimization | |
| User Management ▼ | ✓ | ✓ | ✓ | ✓ |
| Creating and managing user accounts and roles. | ✓ | ✓ | ✓ | ✓ |
| Assigning and updating access permissions. | ✓ | ✓ | ✓ | ✓ |
| Regularly reviewing and auditing user access for compliance and security. | ✓ | ✓ | ✓ | ✓ |
| Troubleshooting and Support ▶ | ✓ | ✓ | ✓ | ✓ |
| Providing first-line support for system-related issues. | ✓ | ✓ | ✓ | ✓ |
| Troubleshooting and resolving user queries and problems. | ✓ | ✓ | ✓ | ✓ |
| Liaising with NetSuite support for more complex issues. | ✓ | ✓ | ✓ | ✓ |
| Basic Saved Search Creation ▶ | ✓ | ✓ | ✓ | ✓ |
| Simple data queries using native search. | ✓ | ✓ | ✓ | ✓ |
| Basic Report Creation ▶ | ✓ | ✓ | ✓ | ✓ |
| Developing basic reports using NetSuite’s standard reporting tools. | ✓ | ✓ | ✓ | ✓ |
| Basic Data Management ▶ | ✓ | ✓ | ✓ | ✓ |
| Mass Updates using native NetSuite functionality (based on Saved Searches). | ✓ | ✓ | ✓ | ✓ |
| Managing data imports and exports via CSV. | ✓ | ✓ | ✓ | ✓ |
| Quarterly System Health Check Report ▶ | ✓ | ✓ | ✓ | ✓ |
| Overview of system performance, highlighting any areas of concern or potential improvements. | ✓ | ✓ | ✓ | ✓ |
| Analysis of user activity and transaction volumes to identify usage patterns and potential bottlenecks. | ✓ | ✓ | ✓ | ✓ |
| Review of system security settings and access controls. | ✓ | ✓ | ✓ | ✓ |
| Summary of any significant errors or issues encountered during the period and their resolutions. | ✓ | ✓ | ✓ | ✓ |
| Recommendations for basic optimizations or updates that could enhance system performance. | ✓ | ✓ | ✓ | ✓ |
| Customization and Configuration ▼ | - | ✓ | ✓ | ✓ |
| Tailoring the system to meet specific business requirements via configurations. | - | ✓ | ✓ | ✓ |
| Customizing forms, fields, records, and layouts. | - | ✓ | ✓ | ✓ |
| Configuring system settings and preferences. | - | ✓ | ✓ | ✓ |
| Create and Maintain System Templates (Email, Transaction). | - | ✓ | ✓ | ✓ |
| Advanced Saved Search Creation ▶ | - | ✓ | ✓ | ✓ |
| Creating complex saved searches (Native data transformations). | - | ✓ | ✓ | ✓ |
| Advanced Data Management ▶ | - | ✓ | ✓ | ✓ |
| Mass Updates using SuiteScripts to enhance Mass Update capabilities. | - | ✓ | ✓ | ✓ |
| Managing data imports and exports via CSV. | - | ✓ | ✓ | ✓ |
| Basic Business Process Automation ▶ | - | ✓ | ✓ | ✓ |
| Dynamically set fields via Scripts and/or Workflows. | - | ✓ | ✓ | ✓ |
| Reporting and Analytics Support ▶ | - | ✓ | ✓ | ✓ |
| Assisting in the creation and management of reports and dashboards. | - | ✓ | ✓ | ✓ |
| Ensuring users have access to necessary reports and analytics tools. | - | ✓ | ✓ | ✓ |
| Updates and Upgrades ▶ | - | ✓ | ✓ | ✓ |
| Applying system updates and patches. | - | ✓ | ✓ | ✓ |
| Managing upgrades to ensure compatibility and minimal disruption. | - | ✓ | ✓ | ✓ |
| Advanced SuiteScript Development ▶ | - | - | ✓ | ✓ |
| User Event Scripts - executed when performing actions on records. | - | - | ✓ | ✓ |
| Client Side Scripts - triggered by predefined event triggers in the client browser. | - | - | ✓ | ✓ |
| Scheduled Scripts - server scripts processed with SuiteCloud Processors. | - | - | ✓ | ✓ |
| Map/Reduce Scripts - process large amounts of data in parallel. | - | - | ✓ | ✓ |
| RESTlets - define custom RESTful integrations to NetSuite. | - | - | ✓ | ✓ |
| SuiteLets - build custom NetSuite pages and backend logic. | - | - | ✓ | ✓ |
| Custom Record Development ▶ | - | - | ✓ | ✓ |
| Analysis and Design. | - | - | ✓ | ✓ |
| Custom Record Creation. | - | - | ✓ | ✓ |
| Scripting for Custom Records. | - | - | ✓ | ✓ |
| Integration with Existing Systems. | - | - | ✓ | ✓ |
| User Interface Customization. | - | - | ✓ | ✓ |
| Testing and Deployment. | - | - | ✓ | ✓ |
| Training and Documentation. | - | - | ✓ | ✓ |
| Workflow and Process Management ▶ | - | - | ✓ | ✓ |
| Creating and managing workflows to automate business processes. | - | - | ✓ | ✓ |
| Audit Log ▶ | - | - | ✓ | ✓ |
| Creating and updating change logs to track modifications made in NetSuite. | - | - | ✓ | ✓ |
| System Architecture and Integration Oversight ▼ | - | - | - | ✓ |
| Strategic management of NetSuite system architecture. | - | - | - | ✓ |
| Monitoring and optimizing integrations with external systems. | - | - | - | ✓ |
| Enhanced System and Process Monitoring ▶ | - | - | - | ✓ |
| Monitor critical business processes via remote monitoring. | - | - | - | ✓ |
| Automated warning / alert notifications based on thresholds. | - | - | - | ✓ |
| Ensuring seamless data flow between NetSuite and connected systems. | - | - | - | ✓ |
| Proactive System Optimization ▶ | - | - | - | ✓ |
| Regular performance monitoring and system health checks. | - | - | - | ✓ |
| Implement best practices and optimizations for enhanced efficiency. | - | - | - | ✓ |
| Partner and Project Management ▶ | - | - | - | ✓ |
| Managing relationships with NetSuite partners and vendors. | - | - | - | ✓ |
| Overseeing NetSuite-related projects from initiation to completion. | - | - | - | ✓ |
Contra Systems: NetSuite Expertise, Real Business Results.
Contact us today for a personalized consultation and discover how our NetSuite Managed Services can benefit your organization.